What changed
A boss, teacher, doctor office, bank, or support desk can now use AI to write fast replies. That may save time. It can also make people feel pushed around by a machine when the choice affects their grade, job, money, health, house, or kid.
Why this matters now
Fast answers are useful for simple chores. They are risky when someone needs care, judgment, or a clear reason. If nobody owns the answer, a mistake can bounce from person to person while the hurt person has to do all the fixing.
The old rule broke
The old rule was: if a message sounded clear and official, a person probably read it. Now a clear message may be only a draft from a tool. The better rule is: for important choices, name the person who checked it and can undo it.